Shipping and Returns
Shipping Policy
Welcome to our Online Boutique Shipping Policy, where we ensure a seamless and reliable shipping experience for all our customers. We understand the importance of receiving your purchases in a timely manner and in perfect condition. Therefore, we have established a strict shipping policy to guarantee the highest level of service and satisfaction.
All purchases are non-refundable and cannot be exchanged.
Orders will be shipped via UPS within 1-3 business days. Please ensure that your email address provided is accurate. Once UPS has possession of your order, we relinquish responsibility. For any delivery-related concerns, please contact UPS directly at 1-800-742-5877.
1. Fast and Efficient Processing: Upon placing your order, our dedicated team works swiftly to process and fulfill it as soon as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays.
2. Shipping Options: We offer a range of shipping options to accommodate your preferences and urgency of delivery. Choose from standard shipping for economical delivery, expedited shipping for faster delivery, or express shipping for urgent orders. Shipping costs and estimated delivery times are provided at checkout.
3. Accurate Address Information**: To ensure successful delivery, please double-check and provide accurate shipping address information during checkout. We are not responsible for delays or undelivered packages resulting from incorrect or incomplete address details provided by the customer.
4. Tracking Information: Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment and anticipate its arrival.
5. Secure Packaging: We take great care in packaging your items to prevent damage during transit. Fragile items are securely wrapped and cushioned to withstand handling and transportation, minimizing the risk of breakage or loss.
6. International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. Customers are responsible for any additional fees or charges associated with international shipments.
7. Delivery Delays: While we strive to meet estimated delivery times, unforeseen circumstances such as inclement weather, natural disasters, or carrier delays may impact delivery schedules. We appreciate your patience and understanding in such situations.
8. Shipping Restrictions: Certain items may be subject to shipping restrictions based on size, weight, or destination. We reserve the right to refuse shipping of any products that are prohibited by law or carrier regulations.
9. Customer Support: If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer support team. We are here to assist you and ensure a positive shopping experience.
By adhering to our strict shipping policy, we aim to provide you with a reliable and hassle-free shipping experience, allowing you to enjoy your purchases with peace of mind. Thank you for choosing our online boutique for your shopping needs.
Return and Exchange Policy
Welcome to our Online Boutique, where we pride ourselves on delivering exceptional products and service. As part of our commitment to providing high-quality items and ensuring customer satisfaction, we have implemented a strict no return or exchange policy. We believe in transparency and want to ensure that you are fully aware of our policy before making a purchase.
Here's what you need to know:
1. Careful Consideration Before Purchasing: We encourage all customers to carefully consider their purchases before completing their orders. Please review product descriptions, sizing charts, and images thoroughly to ensure that the item meets your expectations.
2. Product Accuracy: We strive to provide accurate descriptions and images of our products to help you make informed decisions. However, please note that colors and textures may vary slightly due to differences in monitors and lighting conditions.
3. Quality Assurance: Our team is dedicated to ensuring the highest quality standards for all products. In the rare event that you receive a defective or damaged item, please contact us immediately, and we will address the issue promptly.
4. Exceptions to the Policy: Our no return or exchange policy may have exceptions in cases where the wrong item was shipped or if there was a mistake on our part. In such instances, please reach out to our customer support team, and we will work to resolve the issue as quickly as possible.
5. Personalized Items: Please note that personalized or customized items are ineligible for return or exchange unless they are defective or damaged upon receipt.
6. Legal Compliance: Our policy adheres to relevant consumer protection laws and regulations. By making a purchase from our online boutique, you agree to abide by our no return or exchange policy.
We understand that shopping online can sometimes be challenging, and we appreciate your understanding and cooperation in adhering to our policy. If you have any questions or concerns, please don't hesitate to contact our customer support team, and we will be happy to assist you. Thank you for choosing our boutique for your shopping needs.